Help Desk Support Technician I
Overview :
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products.
The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.
In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position : Help Desk Support Technician I
Location : Toronto, Ontario M6J 1H1
Duration : 4 Months
Job Type : Contract
Work Type : Remote
Language : English
Job Description :
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Job Outline :
The IT Help Desk provides first level technical support through telephone and email.
You will be the first point of contact for the end users for all hardware and software related issues of both proprietary and standard applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management).
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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