- Education : College / CEGEP
- Experience : Experience an asset
- Information technology
- Computer programming, other
- Network and system administration / administrator
- Computer technology / computer systems technology
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Manage incidents
Computer and technology knowledge
- Linux
- Networking hardware
- Networking security
- Servers
- MS Windows
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
help desk technician
Experience: 2 years to less than 3 years....
help desk technician
Experience: 1 year to less than 2 years.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions.Provide advice and training to users in response to identified difficulties.Collect, organize and maintain a...
help desk technician
Experience: 1 year to less than 2 years....
Help Desk Technician
Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisfaction of the caller. Experience working with a helpdesk ticketing system. Experience helping users who...
help desk technician
Experience: Experience an asset.Network and system administration/administrator.Computer technology/computer systems technology.Consult user guides, technical manuals and other documents to research and implement solutions.Collect, organize and maintain a problems and solutions log for use by other ...
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