Fairmont Gold Supervisor (Luxury Front Desk/Concierge)

Company Description

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work / life combination.

Job Description

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, you will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE as a Fairmont Gold Supervisor.

Fairmont Gold at Fairmont Banff Springs is a hotel within a hotel . With 111 newly renovated guest rooms and a 3000 sq. foot lounge, Fairmont Gold offers the highest level of guest service.

Job Duties Include :

• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in / out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services / excursions
• Must be available for shift work including weekends, mornings, and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Other duties as assigned

Qualifications

Your Skills & Qualifications :

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred

Ability to work well under pressure in a fast paced environment

Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel

Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery

Strong interpersonal and problem solving abilities

Graduate of Hotel Management or Hospitality program an asset

Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment

Excellent written and verbal skills is required

Solutions-orientated, strong interpersonal skills and problem solving techniques

Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times

Constant sitting, standing and walking throughout shift

On occasion must be physically able to lift guest luggage and assist to guest room

Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

Additional Information

Job Perks & Benefits :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package Medical, Vision & Dental
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.