Customer Care Representative
Richmond Hill ON
About our client
A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years.
They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.
Responsibilities will include but not limited to :
- Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
- Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;
- Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
- Attend homeowner inspections with Service Reps when required;
- Oversee & manage any Conciliation Requests;
- Monitor Service Technicians’ schedules and workmanship;
- Arrange & attend Customer Service meetings and any other associated meetings required;
- Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards;
- follow-up with customers as required.
Qualifications of the Ideal Candidate :
- Minimum 2-3 years experience in the Construction Industry;
- Exceptional communication skills both written and verbal;
- Strong organizational skills with strong attention to detail;
- Ability to multi-task in a fast-paced construction environment;
- Knowledge of the Tarion Warranty guidelines is a Must;
- Ability to review warranty letters and make assessments to delegate accordingly;
- Proficient in Word, Excel, Outlook, etc.
Competitive Compensation package based on experience. $75K plus
Company Vehicle
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