Bilingual IT Operation Coordinator (Project pre-delivery, MCSE)

One of our printing and consulting clients is looking for a Bilingual IT Operation Coordinator (Project pre-delivery, MCSE) Length : 12 months renewal contract.

Hours : 8 : 30am to 5 : 00pm Location : Remote - Canada ESSENTIAL DUTIES : Equipment Monitoring : Monitoring of individual orders through IMP1 Escalation notices of delayed orders Confirm equipment orders are accurate & resolve issues with incorrect devices on order Quality Assurance of ValueQuix order Setup and maintenance of XOS Order Tracking Spreadsheet (Shipping Log) Communication with individual carriers : (Scheduling deliveries, determine zone runs, resolving issues Pre-Delivery Coordination : Scheduling of Site Walk-Thru Validate site is ready for implementation (Site Readiness Issues, Building Access, etc.

Confirm customer resources Setup of individual trainers and installers (Analyst, 3rd party / Work Nexus, Superior) Distribution of asset tags, Pre-Toner order, training and installation sheets.

Provide implementation procedural requirements to the Implementation Manager and / or the Implementation Lead and assist in escalations Delivery Coordination and Communication : Day to Day single point of contact for implementation planning and escalations Confirm equipment delivery is accurate & escalate issues with defective devices delivered Train onsite Implementation resources (Carrier, 3rd Party Installation Resources, Office Analyst, Trainers) as needed Delivery, training and install confirmation with client site contacts Schedule the removal of disposal equipment (CTI, etc.

Confirm final device status is XSM Reporting : Adherence to Black Belt project process flows Update, post, and review Site Workbooks Update and distribute Daily Ship Log Facilitate Implementation Status Calls with account team (VSE, PM, GPE) to review up- dated XOS Order Tracking Spreadsheet Asset Disposition Report data entry and validation Adherence to 2 day SLA for post install Asset Disposition Report to Asset Manager Use of tools for role (Visibility Tool, A-tool, IMP1, XOS Order Tracking Spreadsheet, Microsoft Excel, Microsoft Outlook) Provide status on site completion Workers must be able to travel if needed and expense their travel costs for reimbursement Workers must be able maintain a virtual office and expense any approved reimbursements SKILLS : Able to demonstrate good organizational skills : Efficiently organizes multiple coordination assignments and prioritizes their workAbility to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.

Able to demonstrate ability to interact with diverse customer population (internal and external)Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)Able to demonstrate professional problems solving / analytical skillsAble to demonstrate ability to project schedule needs in order to achieve implementation budgetAble to demonstrate ability to handle change under pressureAble to demonstrate creative & strong negotiation skillsAble to demonstrate proficiency in Microsoft Excel spreadsheetsAble to demonstrate ability to detect and report exceptionsAble to demonstrate ability to work efficiently without direct supervisionAble to demonstrate ability to make major contributions to teams and in a team environmentAble to demonstrate excellent presentation skills EDUCATION : Minimum : HS Diploma or equivalentRequired : Certification A+, N+Preferred : Bachelor's Degree , MCSE, CNE, other technical certification URGENT : Please read the job description above.

If this interests you, apply to the job with your most updated resume, including your contact number and email address. The recruiter in charge of this role is Fathiya.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply! Please note : Adherence to our end client's vaccination policy is a requirement.

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