Events Coordinator, Food Services

Job Summary

Reporting to the Supervisor, Event Bookings, the Coordinator, Events - Food Services will be responsible for co-ordination and booking a variety of food service functions, conferences, and events.

The Coordinator, Events Food Services will organise, plan and communicate event details to on premises staff at multiple locations.

Duties and Responsibilities

• As the first point of contact for internal and external customers, you will :
• Work with the food services management team to develop a sound approach to the marketing of food and beverage banquet facilities to customers.
• Have the ability to identify the client's need and evaluate their requirements.
• Provide cost estimates and banquet event orders in a timely manner.
• Assist with menu planning based on communication received from the culinary team.
• Obtain / record event details on banquet event orders; confirm booking reservation in city system (ActiveNet); effectively communicate even details / service requirements and updated to all related venues.
• Upsell and maximise revenue potential.
• Follow-up with clients upon event completion.
• Attend food and beverage trade shows for the purposes of business development and sales; develop customer "friendly" service / resource programs.
• Assist client with planning to ensure the banquet "experience" (event coordination / timing, ceremony / floor / conference / meeting set-ups, wine / bar service, menu selection, linens and music / decorations) meet expectations and is well received.
• Update on a regular basis date entry for a variety of administrative documents / reports.
• Process invoices for banquet / catering services and forward them to the customer service centre.
• Work with administrative staff on monthly revenue reconciliation.
• Act as a resource for Food Services and venue staff with respect to details and logistics.
• Perform other duties as assigned.

Skills and Qualifications

• Graduate of a post secondary program in a Hospitality or Event Management program with at least 5 years progressive event coordination responsibility in restaurants / catering, and or conference / event coordination, sales and marketing experience.
• Must possess Smart Serve Certification and willing to obtain First Aid / CPR, Food Handlers and WHMIS certification within 6 months of hire.
• Experience and robust working knowledge of wedding etiquette / planning, banquet styles of service, cocktail receptions, conference / meeting requirements, golf tournaments, theatre events.
• Extensive knowledge of Alcohol and Gaming Commission of Ontario rules, regulations and endorsements required.
• Competent computer literacy in MS Word, Outlook and Excel.
• Ability to learn and apply various other software programs including : ActiveNet Report Printing, SAP systems and Silverware Point of Sale (or comparable POS systems) and event management software.
• Excellent customer service skills with the ability to establish effective working relationships with both external and internal customers / coworkers by way of excellent oral and written communication skills.
• Ability to work in a fast-paced work environment including strong organizational skills with the ability to prioritize, multitask and work under tight timelines.
• Must be able to work effectively in a team setting as well as independently.
• Excellent organizational skills with the ability to prioritize, follow-up, as well as exercise good judgement with customer requests.
• Knowledge of corporate business trends, ability to prepare estimates and Request for Proposal (RFP's) accurately.
• The ability to work flexible hours including evenings, weekends and holidays is required.
• Must possess a Valid Class "G" drivers license. Access to a vehicle to attend various locations and events is required.

Hourly Rate / Salary : $67,068.00 - $89,424.00

Hours of Work : 40

Work Location : Civic Centre

Department / Division / Section : CMS / Community Services Dept , CMS / Recreation & Culture Division , South District

Non-Union / Union : Non Union