Start Date : January 62025
BilingualCustomer Service Representative(Insurance)
Ourclient in the insurance industry is hiring entrylevel BilingualCustomer Service Representatives. This role is ideal forindividuals fluent in both English and French who are eager tostart a career in insurance.
Comprehensive training will beprovided including full support in obtaining the necessaryinsurancelicenses.
Whatis in it foryou :
Competitive annual salary of $50K to $52K with potential forincreases.
Annual bonus structureof 5%10% based on personal and companyperformance.
4 weeks of vacationand unlimited sick days.
Fullbenefits starting from day 1 including health insurance a wellnessexpense account and more.
DCPPpension plan with 5% company contribution retirement savings and anemployee share ownership plan.
Permanent fulltime role (37.5hours / week).
Hybrid work : 3inoffice days (Tuesday to Thursday) and 1 Saturday permonth.
Work schedule from Mondayto Friday 8 : 00 am. to 9 : 00 pm and 1 Saturday per month from 8 : 00 amto 5 : 00 pm.
Company covers allexam fees and study materials for the OTL license (4 weeks onsiteclass) Excellent opportunities for career development andadvancement within the insuranceindustry.
Responsibilities :
Understand customer insurance needs and provide tailored insurancesolutions.
Quote and sell Homeand Auto insurance policies.
Assist new customers with their Home and Auto insuranceneeds.
Service existing customersby updating their policies to meet changing needs and offering newproducts as required.
Drivestrong customer retention by delivering a worldclass customerexperience.
Underwrite newbusiness policy endorsements and renewals by gathering allnecessary information for pricing and riskanalysis.
Stay up to date onunderwriting standards and regulatoryguidelines.
Whatyou will need tosucceed :
College diploma or university degree is anasset.
OTL or RIBO license is anasset.
Willingness to obtain anOTL (Other Than Life) insurance license training and exam areprovided.
Sales and customerservice experience.
Strongcommunication problemsolving and selfmanagementskills.
Bilingual fluency inEnglish and French (spoken and written) to support clients in bothlanguages.
Ability to learn newsoftware and match products to customerneeds.
TrainingProgram :
The training class is conducted together as a group ensuring fullsupport and guidance.
Trainingclass begins in October (exact start date to beconfirmed).
Training includes a4week program with 2 weeks dedicated to onsite OTL licensingtraining (Monday to Friday 9 am to 5pm).
WhyRecruitAction
RecruitAction (agency permit : AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses.
Only candidates who match hiring criteria will becontacted.
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