Information Technology Manager
About the job
- Consistently offer professional, engaging, and friendly service.
- Deliver high levels of service and support to each property as per Service Level Agreement (SLA).
- Resolve complex problems in consultation with other senior IT resources.
- Provide training and guidance to less experienced staff.
- Recommend improvements to established incident management processes.
- Assist in maintaining IT standard guidelines.
- Ensure monitoring of ALL recovery systems (tape backup and virus protection).
- Provide escalated support to Technology Services staff.
- Assist and support strategic plan implementation.
- Implement and support best practices.
- Contribute to Technology Services knowledge base.
- Look for opportunities for new technology that may benefit customers.
- Provide after-hours pager support.
- Participate in managing all aspects of a project as directed by RSM.
- Follow all safety policies.
- Perform other duties as assigned.
Skills required
- University degree or equivalent experience.
- Microsoft Certified System Engineer.
- Cisco certification or equivalent experience.
- Understanding of hotel operations (an asset).
- Good verbal and written communication skills.
- Strong interpersonal skills.
- Self-starter with a strong sense of commitment.
- Previous supervisory experience.
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