systems technical support analyst
- Education : College / CEGEP
- Experience : 2 years to less than 3 years
Tasks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
Personal suitability
- Client focus
- Organized
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
technical support analyst - systems
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical man...
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement soluti...
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