technical support analyst - systems

5centsCDN Inc.
Edmonton, AB, CA
40,11 $ / heure
Permanent
Temps plein
Nous sommes désolés. L'offre d'emploi que vous recherchez n'est plus disponible.
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 1 year to less than 2 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

3-4 people

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Work Term : Permanent
  • Work Language : English
  • Hours : 35 hours per week
  • Il y a plus de 30 jours
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