Field Tech III

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery.

Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow.

We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement a collective effort to redefine success and transform challenges into opportunities.

Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.

Our Team. Our Passion. Our Approach.

Field Technician III

Job Description

The Field Service Technician will be responsible for supporting the LPS project and commissioning team in the following areas :

• Assessments
• Commissioning
• Installation
• Preventive Maintenance
• Repairs
• Training
• Troubleshooting

ESSENTIAL FUNCTIONS :

Will work efficiently under the guidance of the Field Support Supervisor for the following tasks :

• Understanding of mechanical / electrical drawings for industrial control systems. Repairs and maintains in accordance with diagrams, sketches, operation manual, and manufacturer’s specifications, machinery, and mechanical equipment, such as engines, pneumatic tools, conveyor systems, production equipment, using hand tools, power tools, end precision-measuring and testing instruments
• Demonstrate the skill set required for millwrights
• Ability to work alone and / or minimal supervision
• Adept mechanical and electrical maintenance and repair skills
• Ability to work as part of a team
• Provides leadership, coaching, and / or mentoring to a subordinate group
• Readily available to go onsite for technical emergencies / customer support at any time
• Demonstrate the skill set required for mechanical and electrical troubleshooting
• Certification in various welding techniques (stick, MiG, and TIG welding) is a plus
• Provides customer service and support for electronic equipment
• Installs, calibrates, maintains, and repairs equipment
• Responds to calls for emergency repairs
• Performs work under minimal supervision
• Handles complex issues and problems and refers only the most complex issues to higher-level staff
• Uses manufacturers' service manuals and documentation to provide initial troubleshooting and / or repairs
• May be responsible for maintaining required parts inventory by ordering replacement parts as necessary and conducting inventories as required

QUALIFICATIONS :

• Possesses a technical degree or 4-6 years equivalent work experience in lieu of degree.
• Possesses a technical certification in related fields or 4-6 years equivalent work experience in a skilled trade.
• Possess the training and experience to execute all phases of conveyor repair and system installation within the material handling industry
• Strong problem-solving and trouble-shooting skills
• Read and interpret equipment manifests, BOM’s, and mechanical / electrical drawings
• Logically diagnose and determine if a problem is electrical or mechanical in nature and formulate a plan of action.
• Excellent verbal communication skills
• Communicate with individuals under duress in a calm and professional manner
• Diagnose problems using plain language for complex technical terms and concepts in a logical manner, so that the individual on-site can understand and execute requests via verbal input
• Have excellent customer service / interpersonal skills and possess a logical problem-solving mindset.
• Apply common courtesies and respect always
• Understanding of industrial computer hardware and commonly used software applications (i.e.MS Office) and operating systems
• Individual must be self-motivated, detailed oriented and results focused
• Possesses comprehensive knowledge of subject matter.
• May act as a lead.
• Oral and written communication competencies.
• Detail oriented.
• Clean driving record
• Leadership skills

TRAVEL :

Generally, this position requires up to 75% travel to various LPS Sites and may include overnight stays. Typically, travel is within the Greater Toronto Area but occasionally may require some International travel.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed

necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.