Customer Success Lead - Logistics

Specializing in worldwide logistics, located in the West Island of Montreal, currently seeking a Logistics Customer Success - Team Lead.

Seeking a passionate individual who strives to bring success, who cares about relationships and wants to continue growing in the industry! If you have experience working in the Transportation industry, we want to hear from you!

Apply now!

[email protected]

[email protected]

Advantages

• Great company working environment and culture
• Permanent full time position Monday-Friday (flexible hours)
• Work from home flexibility twice a week after probation
• Competitive Salary depending on experience
• Work hard play hard team
• Casual dress code
• Room for advancement
• Salary revisions
• Insurances covered 75% by employer
• 5 days personal days and birthday off + vacation package negotiable
• Company laptop and cell phone provide by company
• Quarterly appreciation gifts for top performers
• Happy hour Fridays, company parties, events

Responsibilities

• Responsible for executing tasks to benefit the relationships with our clients and carriers
• Responsible for onboarding new clients into software
• Respond to customers inquiries regarding pick-ups, deliveries, general shipment information
• Answer to quotes and rates requests, review with Logistics team
• Stay on-top of delivery statuses, track and trace, proactively communicate update with customers
• Preparation and regular updating of customer specific reports via email or websites
• Work in collaboration with Logistics and Sales team to provide high level of satisfaction for customers
• Assist with special projects
• Anticipate customer needs and facilitate resolutions
• Be the primary "go-to" person to support Operations team, support the team with daily activities

Qualifications

• 4 years minimum experience in freight forwarding or 3PL industry
• Posses participative leadership skills and effective team player
• Ability to identify and analyze problems, take initiative and decisive actions when needed
• Detail oriented and possess excellent organization skills with the ability to handle a variety of tasks simultaneously
• Bilingualism is a must
• Diploma in Supply Chain / Logistics or related program is an asset

Summary

Focusing the Transport & Logistics industry, we are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Philippe Pilon :

[email protected]

[email protected]

Add us on LinkedIn :

• https : / / www.linkedin.com / in / melissa-cumetti-2ab401169 /
• https : / / www.linkedin.com / in / philippepilon /

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.