- Other Possible Location(s) : Montreal, Quebec
- Job category : Business Administration, Finance and Accounting
Permanent / Montreal - Quebec - Toronto / Group Benefits and Retirement Solutions
Reporting to the Senior Director, Claims & Contact Centers, the Director, Investigative Services leads a team of senior investigators, auditors and data specialists who detect, investigate and resolve fraudulent claims within the Group Benefits and Retirement Solutions division.
The individual will play a key role in evolving the operation's fraud risk management structure to align with the division's modernized environment.
Key Responsibilities :
- Oversight of the team's daily activities (e.g. work volumes, pending cases, recoveries, etc) and the division's fraud risk program.
- Development and monitoring of operational metrics and KPIs (including financial outcomes).
- Transforming fraud and claim intelligence / insights into risk management strategies and actions.
- Guide direction of complex case investigation and decisions.
- Improve processes and routines to maximize operational efficiencies and outcomes.
- Interface with external vendors and represent iA at industry forums.
- Transform the division's fraud management framework to manage risk in an automated claim environment.
- Drive forward technology transformation to automate audits and processes, leverage artificial intelligence and machine learning capabilities, and enhance data analytic capabilities.
- Evolve team skillsets, capabilities and processes.
- Focus operational efforts towards high-value tasks.
- Utilize data-driven insights to inform strategies and actions.
- Improve outcomes and results while ensuring operational efficiencies.
JOB REQUIREMENTS
Education & Qualifications :
Bachelor or Masters degree, preferably in data science, finance, accounting or a related field.
Experience :
10+ years working or consulting experience in financial services, preferably with fraud or claims management operations, planning and delivering large transformation initiatives, project management experience, preferably with large scale projects, operationalizing new technologies (e.
g. artificial intelligence, data analytics, etc), leading and designing data analysis exercises.
Skills :
Industry knowledge related to claims or fraud management, with an understanding of emerging market trends, business needs analysis, solution generation and project prioritization, strategic business acumen and sound decision-making skills, strong data analytical skills, ability to navigate and solve ambiguous and complex issues, change management, and people leadership.
3 to 4 trips per year may be required to Toronto, Montreal and Quebec City.
WHAT WE OFFER
A friendly workplace and flexible working hours.
A full range of benefits.
The opportunity to build a career with a growing company.
Invest in your talent by joining our team
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success?
Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
J-18808-Ljbffr
Director, Investigative Services
Reporting to the Senior Director, Claims & Contact Centers, the Director, Investigative Services leads a team of senior investigators, auditors, and data specialists who detect, investigate, and resolve fraudulent claims within the Group Benefits and Retirement Solutions division. With over $235 bil...
Director, Investigative Services
Reporting to the Senior Director, Claims & Contact Centers, the Director, Investigative Services leads a team of senior investigators, auditors and data specialists who detect, investigate and resolve fraudulent claims within the Group Benefits and Retirement Solutions division. With over $200 b...
Manager of Clinical Committee and Guideline Operations
Manager of Clinical Committee and Guideline Operations. The ideal candidate will be a detail-oriented project manager with strong communication skills and experience in managing committees of volunteer experts. Oversee and manage the operations of multiple clinical and guideline development committe...
Senior Digital Marketing Manager
We are seeking an experienced Senior Marketing Manager to join our dynamic team. This role involves leading the marketing department, developing strategic marketing plans, and driving campaigns to achieve business objectives. Responsibilities of a Senior Marketing Manager. Deep understanding of dema...
Pro Sales Manager (Eastern Region)
Executing the complete sales cycle, from generating sales leads, coordinating sales activities and required resources for solution development, negotiating, and closing. Maintaining close communications and cooperation with all functional groups (Management, Sales Support, Logistics & Operations, Ma...
Digital Marketing - Client Account Manager
We need marketing unicorns to liaison between marketing agencies and their clients while executing internal project management tasks. We’re looking for personable and effective communicators who have extensive knowledge of the digital marketing industry. As a Client Account Manager, you’ll be the ma...
Designer graphique / Graphic Designer
Provide graphic support in digital and print medias. Research graphic and design trends to ensure we are following industry standards and best practices. Bachelor’s degree in graphic/digital design or college degree (DEC, technical diploma, community college diploma) or any relevant field. Minimum o...
Accounting/Compliance Senior Manager
We're hiring an Accounting/Compliance Senior Manager to lead and support our clients in a fully remote capacity. The duties and functions of the Accounting/Compliance Senior Manager will include but not be limited to:. ...
Senior Project Manager
As a Senior Project Manager, you will drive complex technical projects within the Digital Portfolio that directly support key initiatives to help the growth of Sephora. Reporting to the Senior Program Manager, you will help manage, implement, and ensure successful delivery of Digital projects. Creat...
General Manager, Golf and Operations
Under the direction of the Senior Manager, PSP, as the General Manager, Golf and Operations you plan, coordinate, manage, monitor and evaluate the execution and delivery of the Centre Castor. As the General Manager, Golf and Operations, you advise, guide and direct managers and lead activities in th...