Temporary position for 6 months
The work mode arrangement for the position is full-time on site.
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied.
This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment.
You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions.
You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions.
You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs.
You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise.
You provide information and support on the use of technological tools, while sharing advice about prevention and safety.
More specifically, you will be required to :
Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Uphold compliance, security and risk management standards.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
What you bring to the table
High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and / or clients.
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks / channels and as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards
Communicates effectively, Situational adaptability, Tech savvy
LI-Onsite
Trade Union
Non-unionized
Agent-conseil ou agente-conseil, Expérience membre et client
As a member and client experience advisory agent at the , you help give members and clients a better experience, and ensure that they are satisfied. You are a proud ambassador of digital solutions and you advise members and clients on their use. You promote the organization's cooperative values thro...
Standards Council of Canada | Conseil canadien des normes -- Senior Director, Corporate Planning, Finance & Administration | Directeur principal ou directrice principale, Planification générale, finances et administration
Il ou elle dirige l’élaboration et la mise en œuvre de cadres et de politiques et donne des conseils et une orientation à la haute direction sur tout un éventail de sujets, y compris la gestion financière, la gestion du risque et du rendement, la planification générale et stratégique, ainsi que l’ap...
Advisory Agent, Member and Client Experience
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. You are a proud ambassador of digital solutions and you advise members and clients on their use. You promote the organization's cooperative values through the ...
Canadian Council of Motor Transport Administrators | Conseil canadien des administrateurs en transport motorisé -- Chief Executive Officer | Présidente ou président et chef de la direction
Sous la responsabilité du conseil d’administration national, la présidente ou le président et chef de la direction doit encourager l’excellence au sein de l’organisation en prenant des mesures de gestion et de gouvernance, en fournissant un leadership stratégique, financier, opérationnel et administ...
Agent de service client et soutien logiciel
Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Vous êtes passionné par le service à la cl...
Enseignant(e) permanent - Orientation et formation au cheminement de carrière
En vertu des Règlements de l’Ontario 521/01 et 170/02, toute personne employée par le Conseil scolaire public du Nord-Est de l’Ontario, doit fournir un relevé de ses antécédents criminels avant d'entrer en fonction. Les demandes reçues aprè...
Agent service à la clientèle
Le salaire débute à 21,50$ de l’heure et deux augmentations salariales sont prévues dans la première année. Raison d’exiger cette langue: pour servir une clientèle parlant une autre langue que le français de façon régulière. Un emploi en tant qu'agent service à la clientèle pour nos centres d’appels...
Coordonnateur(-trice) adjoint(e) au service à la clientèle
Affecter des bénévoles à différents sites afin de maintenir un niveau de service adéquat lorsque le ou la bénévole responsable du service à la clientèle n’est pas disponible. Participer aux tâches administratives du programme, notamment : mettre à jour les dossiers des bénévoles, y compris leur doss...
Représentant(e) service à la clientèle
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Salaries for ...
Agent de support technique à la clientèle Bilingue Anglais/Français Télétravail / Bilingual English/French Customer Support Agent Telework
Un représentant du service client est la première personne avec laquelle la plupart des clients communiquent lorsqu'ils rencontrent un problème. Le représentant du service client doit traiter les plaintes, fournir des solutions appropriées aux clients et assurer le suivi pour résoudre tout problème ...