Senior Consultant, UI UX - Knowledge Management & Business System

Detailed Overview

The Senior Consultant, Knowledge Management & Business Systems provides senior consulting to Fraser Health executive within an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas which may include the development and implementation of application architecture.

Leads enterprise-wide information systems projects; manages timelines and resources; provides leadership to team members and may facilitate change management strategies as part of the project.

Coordinates the procurement and management of external services. Manages assigned staff. Responsibilities Provides senior consulting services to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and leading the business area through developing business cases, process reengineering initiatives, etc.

Formulates project plans with the business areas and / or provides input into operational or strategic plans. Ensures that projects and iniatiaves are aligned with the Fraser Health Information Management Strategic Plan.

• Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and / or affecting multiple stakeholders;
• develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars;
• identifies and mitigates project related risks; provides guidance to team members. Ensures project closure by providing post-implementation evaluation;

measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned.

Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues;

receives updates from assigned team leaders on project status. Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware.

Monitors and reports on budget variances if necessary and discusses with project sponsor as required. Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented.

Provides updates on project status and all aspects of the project as required. Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.

• Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments;
• disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff;

authorize leaves of absences and approves overtime as necessary. Champions project management methologies and best practices through mentoring, coaching, and communicating with team members, business units and staff.

Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs.

Provides recommendations on the use and evolution of applications and tools. Prepares, manages and evaluates the procurement of external services by participating and / or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives.

Liaises with outside vendors, reviews bids and / or negotiates equipment and / or service contracts, and makes recommendations where necessary to the Manager.

Monitors the level of support to ensure requirements and expectations of the contract(s) are met. Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes.

Provides input into application development and into the use of new technology for inclusion in the technology architecture.

Provides consultation and advice to senior management on application technology alternatives and solutions. Develops annual goals and objectives for the area of responsibility, in collaboration with the Manager, ensuring consistency with department plans and authority objectives and strategies.

Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and / or leads discussion as required.

Performs other related duties as required. Qualifications Education and Experience Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience.

Seven years of related experience in a large complex organization including at least three years experience as a project manager.

Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.

Advanced knowledge of information management, business processes, technologies and applications. Knowledge of all components of a technical architecture.

Ability to translate business needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies.

Demonstrated knowledge of the project management process and the systems development life cycle. Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic, and the ability to understand the long-term and short-term perspectives.

Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization.

Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.

Demonstrated decision making ability within complex and diverse issues. Physical ability to perform the duties of the position.