Agent, Social Media and Chat (Night)

Job Description

• Act as an ambassador for Air Transat on various social media and chat platforms
• Creatively and proactively assist customers to ensure efficient and high- quality customer service within prescribed timeframes
• Monitor conversations and user-generated content
• Identify issues in conversations and user-generated content and escalate to appropriate individuals or departments
• Occasionally, participate in small projects aimed at the continuous improvement of our online customer service

Let's not forget...

• Training duration : approximately 4 weeks
• Type of training : online
• Location of the training : 300 Léo-Pariseau in Montreal or by telecommuting
• Workplace after the training : flexible, 300 Léo-Pariseau in Montreal or telecommuting
• Full time 37.5 hours
• Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
• The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)

Qualifications

Let's discuss further if you have the following qualifications :

• Bilingualism (oral and written) essential as well as impeccable spelling and grammar;
• Customer service skills, resourcefulness, proactivity and empathy;
• Very good judgement;
• Knowledge of popular social platforms such as Facebook, Instagram, Twitter, etc.
• Ability to work under pressure;
• Successful completion of a 60-minute written test;
• Available to work a rotating schedule (day / evening), as well as weekends and holidays;
• Knowledge of the travel industry in general (an asset);
• Experience in selling Southern, European, Tour and / or Cruise products (an asset);
• OPC and TICO certification (an asset)

Additional Information

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel.

We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy.

Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.