Real Estate Client Care Manager

About ourclient

Join ouresteemed client a prominent highvolume real estate agent situatedin Georgetown Ontario. Renowned for his thriving enterprise heoperates within a dynamic and fastpaced environment where seamlesstransactions are paramount.

Leveraging an array of vendors andvirtual assistants he ensures efficiency and excellence at everyturn. Central to his ethos are the cherished relationships hecultivates both with his clientele and his support team.

We areseeking an exceptional individual who shares his commitment toexemplary service poised to facilitate smooth and unforgettabletransactions for all involved.

If you thrive in a dynamicclientcentric atmosphere and possess the skills to navigate thedemands of highvolume real estate we invite you to join our teamand make a significant impact in the world of real estatetransactions.

Roleexpectations

Attend appointments to ensure client experience and communicationexpectations are established

Maintainand nurture current and past clientrelationships

Draft listingcontracts

Draft buyercontracts

Draft supportingofferrelated documents (amendments schedules notice of fulfillmentetc.)

Manage email andresponses

Manage calls and mitigatesolutions on the calls

Coordinatewith the team for listing and buyerrelatedtransactions

Assist and manageschedule

Coordinate and assist inclient retention activities (client appreciation event annualproperty reports birthday touches gift arrangementsetc.)

Maintain and keep the databasefor clean filing

Assist withbookkeeping coordination with bookkeepers and accountants

Point of contact with all dedicatedprofessionals (lawyers mortgage brokers accountants bookkeepersfinancial advisor life insurance rep)

Communicate with team and vendorswhere necessary

Attend meetings withdedicated professionals to ensure clear communication

Set up client prospect searches& sales reports

Tech expectations :

Proficient withFollow Up Boss through and through (This is our main databasesystem to track all client communication client information andmetrics for the business).

Proficient with Slack (This is the main internal message forum tokeep communication with the back endteam).

Email management and filingsystem

Google drive filing systemsand management

TREB / MLS MATRIX / MLS (These are the main interfaces for the real estate system. Theactual back end of the MLSsystem).