Bilingual Customer Service Representative
Overview :
MT Talent Solutions is proud to partner with a global market leader in their sector. With over employees and years in business, they are looking to expand their Bilingual Customer Service team.
If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you!
Here’s what you’ll do :
- Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
- Supporting customers with modifying orders.
- Educating customers on product availability, new product features and innovations.
- Creating and updating accounts accurately.
- Working with customers to create and modify orders, arrange deliveries and pickup.
- Work with the team proactively to achieve company targets and objects.
- Ability to effectively and collaboratively with all departments, as well as any external partners.
Here’s what you’ll need to be successful :
- Must be fluently bilingual (oral and written) in French.
- Post-secondary education in Business, Supply Chain or similar is an asset.
- At least 2 years’ experience in a customer service role.
- Strong computer skills including MS Office. SAP, CRM and / or ERP experience is an asset.
- Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
- A passion for providing excellent service, strong attention to detail and problem solving skills.
- A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
Here’s what in it for you :
- Competitive compensation package including benefits, employer RRSP matching program.
- An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
- A stable organization with a growing Canadian stance equating to ample room for personal and career progression.
- Supportive leadership team that values open communication, encouragement and recognition.
- Opportunities for professional growth and trainings, seminars.
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