Position Details
Some of the responsibilities in this role include :
- Ensure adequate staffing levels at all times.
- Provide staff with formal and informal feedback on their performance and ongoing coaching. Monitor achievements of individual and store goals.
- Set yearly goals for store and associates.
- Actively assist in the career development of the staff by providing them with callings to learn new skills, attend seminars, take FAM’s and learn about other opportunities within the organization.
- Ensure all travel staff are up to date on product, industry and supplier information.
- Prepare annual budget and recommendations.
- Monitor all expense and revenues of various product lines.
- Review financial statements against month end figures.
- Deal with customer problems in empathetic manner.
- Willing to get TICO certification.
Qualifications :
- As the successful candidate you will have a Post-Secondary education and a minimum of five years of Leadership experience
- You will be able to demonstrate your superior leadership skills through strong people management
- You will have excellent knowledge of MS Office suite of products
- Previous experience in retail and or travel is preferred
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