Account Analyst - Personal and Commercial Lines Call Centre - 2646

Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). Training will be onsite.

The successful candidate will work 37.5 hours per week at a rate of $19.56 per hour, and work supporting Markham, ON office.

Advantages

• Gain experience working for a well-known insurance company
• Earn a rate of $19.56 per hour
• Full time hours on a 6 month contract
• MUST be available for shifts between 8 : 00am and 8 : 00pm Monday - Friday
• Shift is scheduled for 8hrs (7.5 hrs paid)
• This role is a hybrid position of on-site and remote work (in the office 2-3 day a week). All training will be completed on site (Markham ON) and is approximately 2 weeks in duration

Responsibilities

• Provide "first in class service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs / services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.

Qualifications

• 1 - 2 years experience in a contact center environment
• Excellent telephone manner and communication skills
• Must be flexible with respect to working hours needs
• Prior customer service experience in a similar role
• Bilingual French knowledge an asset
• Ability to multi-task in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Proficiency in word processing, excel and various web-based programs / Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.
• Handling a minimum of 70+ calls per day : high achiever will handled 100 calls per day

Summary

Are you interested in the Account Analyst (Personal and Commercial Lines Call Centre) position in Markham? Apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.