Jr. Call Centre Representative to support billing inquiries for a large insurance client - 2646
S.i. SystemsTorontoIl y a plus de 30 jours
Description de posteBilingual French knowledge Financial Industry exp Provide first in class service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner. Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters. Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance. Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs / services available to our customers. Interpret and identify the customer’s needs and respond appropriately and professionally. Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry. Take ownership of customer relations through service and commitment to follow through.
Jr. Call Centre Representative to support billing inquiries for a large insurance client -
Duration : 6 months
Location : Hybrid (Markham - All training will be completed on site and is approximately 2 weeks in duration)
Contact Center Hours are Monday – Friday 8am – 8pm
Must Have Skills :
- 1+ year experience in Customer Service – preferably in a call center environment .
- Computer Skills (word processing, excel and various web-based programs / Windows applications)
- Ability to handle a minimum of 70+ calls per day
Nice To Have Skills :
Job Responsibilities :