Sr. Quality Control Analyst

Job Summary

Reporting to the Manager, Fraud and Quality Control, the Senior Quality Control Analyst is responsible for : Conducting comprehensive quality assurance reviews as the first line of defense for the Operations Department.

Responsibilities

Conduct Quality Assurance reviews of the Operations Department.

• Ensure Underwriting and Loss Mitigation practices and procedures are being executed in alignment with current Risk appetite.
• Review & monitor adherence to standard operating procedures.
• Proactively manage timeliness of QC reviews, follow-up activities and final reporting to meet established individual productivity measures and support department SLA's and KPI's.
• Identify and escalate any material Underwriting knowledge gaps or adverse trends to Operations Leadership Team with recommendations for resolution.
• Work collaboratively with Operations Leadership Team to support ongoing employee education and training.
• Work collaboratively with Fraud Prevention Team to support proactive fraud identification.
• Maintain up to date knowledge of Sagen's processes, policies, and products.
• Act as subject matter expert for Operations policies, procedures, and processes.
• Drive internal QC process efficiencies and proactively identify opportunities for enhancements.
• Perform other duties and assist with special projects to support Operations Leadership initiatives, as required.

Skills and Qualification

• Minimum 5-10 years of mortgage underwriting and / or audit experience in the financial industry;
• University degree in Business, Economics, or Commerce;
• Strong technical knowledge of mortgage underwriting processes and regulatory requirements.
• Strong analytical skills with ability to grasp mortgage industry and business -wide strategies.
• Excellent communication skills (verbal, written and presentation) with the ability to influence key stakeholders.
• Strong interpersonal, relationship building and customer centric skills.
• Ability to work effectively within a team environment.
• Demonstrated strength in working independently - ability to make decisions, manage deliverables and resolve issues while seeking guidance on more complex situations.
• Ability to thrive in a constantly changing environment, perform well in a high volume, high intensity environmentproven and manage multiple priorities to meet deadlines.
• Must be a self-starter, results oriented with a strong customer focused attitude
• Organized with the ability to deliver excellent customer service and quality reviews despite tight timelines.
• Analytical thinker with ability to challenge the status quo and drive change.
• Demonstrate a high degree of professionalism and customer service.
• Bilingual in French would be an asset / preferred.

LI-Remote

At Sagen, we offer :

• Competitive salary
• Annual Performance Bonus Plan
• Medical, Dental, Prescription Drug, and EFAP Benefits
• Company funded Pension Plan
• Company matching RRSP, TFSA and / or Non-registered Savings Plan
• Competitive vacation policy
• Life Insurance and Accidental Death & Dismemberment
• Short Term and Long-Term Disability programs
• Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
• Work from Anywhere Days

Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.

We encourage applications from people with disabilities and will provide accommodations upon request throughout the selection and hiring process to meet individual needs.