Job Description
Customer Support Analyst
Jonas Software Club Division
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus.
The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.
The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.
We offer excellent career growth opportunities, benefits package, and a great business casual working environment.
JOB RESPONSIBILITIES :
Use your skillsets to troubleshoot Client Issues in a timely manner
Listen and serve as primary Support liaison between Clients and Jonas
Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients
Assist with testing of the Club product
JOB QUALIFICATIONS :
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Requires 2 - 3 years of customer service
Customer service experience preferably in the software industry
Must be able to multi-task in a fast-paced environment and set priorities within time constraints
Courteous and professional phone manner, demeanor and attitude are essential
Proven ability to meet deadlines
Excellent organizational, time management, punctuality and customer service skills
Must be able to work independently as well as coordinate efforts with other team members
Detail oriented with an ability to prioritize task
Good team player, yet willing to take personal responsibility for resolution of issues
Strong PC and system navigation skills, specifically in a Windows-based environment
Excellent, effective and clear verbal and written communication skills and interpersonal skills required
Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST
High School Diploma / Some college preferred / college degree
Accounting Degree and / or experience is an asset
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