Job Description
- To report to duty punctually, in order to maintain the integrity of co-workers and guests
- To consistently offer personal and friendly service
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
- To ensure that the host stand is kept neat and clean at all times
- To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
- To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
- To help guests meet their colleagues by properly using the waiting list form
- To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
- To actively participate in the health and safety procedures as a way to reduce workplace related accidents
- To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
- To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
- To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
- To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
- To complete all duties assigned to you before leaving for the day
- To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
- To offer guests coat check when necessary and retrieve guest coats when departing
- To up-sell the buffet bar whenever present
Qualifications
- Previous work experience in a restaurant / food and beverage setting
- Excellent interpersonal skills and a team player attitude
- Multi tasked when dealing with high volume of guest requests
- Excellent Computer skills
- Must be available to work various shifts including weekends and holidays
Additional Information
What’s in it for you?
- Free Meals : Tasty meals on us every shift.
- Travel Discounts : Sweet deals at Accor hotels worldwide.
- Dry Cleaning : Free dry-cleaning for your work gear.
- Skill Up : Custom learning programs to boost your talents.
- Impact : Join our CSR, Sustainability, and DEI Committees.
- Level Up : Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
Join us and help shape the future of one of Toronto’s most treasured landmarks.
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