Customer Service Manager
Our client, a proven industry leader in the building materials sector, is actively seeking a Customer Service Manager to join their team.
Be part of this company's continued success! The client is located near the West Etobicoke and Mississauga border.
Customer Service Manager details :
- Great Salary up to $115,000*
- Monday thru Friday 8 am-5 pm ON site
- Three weeks vacation*
- Significant Profit sharing available*
Customer Service Manager Qualifications
5 years of experience working in a Manufacturing environment serving an independent dealer base is Required
- Computer Skills (MS Word, Excel, PowerPoint, E-mail).
- Experience with an ERP, CRM and metric systems
- 5 years working in a Management role
- 5+ years Experience working with a dealer network (group of companies or individuals who sell the products of a manufacturer)
- Skilled in coaching and managing multicultural teams, initiating and overseeing projects and collaborating across departments.
- Quick learner with a proactive approach to customer needs.
Customer Service Manager What you’ll be doing.
Account Management
- Engages with customers regularly to assess their satisfaction, uncover expansion opportunities, and address any concerns or issues that may arise.
- In charge of all aspects related to order and quote processing
- Responsible for investigating and processing credits and debits, as well as approving credits per assigned credit approval limits.
Ensures that credit approval limits are adhered to.
Work closely with Sales and Marketing teams to support customer needs; communicate / share integral information with Heads of Sales and Regional Sales Managers;
support promotions and additional focus on new and existing customer accounts.
- Collaborates with Sales, Marketing, Engineering, Finance, Purchasing, and Production teams to identify opportunities for upselling or cross-selling additional features or solutions.
- Responsible for any changes in pricing in our internal pricing management system
- In conjunction with Sales and Marketing teams, assists with Company sponsored events targeted to develop and support the dealer network.
Customer Onboarding and Adoption
- Assists customers through the onboarding process, ensuring a seamless experience and helping them realize the value of our product.
- Responsible for communicating all changes to the existing Online tool users via our internal ticketing system.
- Responsible for providing ongoing training and support to customers, by helping them optimize their use of our online platform
Leadership and Strategy
- Formalizes a plan to develop staff within the department.
- Prepares and submits the annual department budget including capital expenditures and headcount requirements.
- Escalation support for CS Team.
- Coach, mentor and provide training to the customer service team.
- Working in conjunction with the Production Scheduling team, s / he is responsible for managing monthly level loading of customer orders.
- Works with Engineering on special orders and designs to ensure customer satisfaction.
Performance Reporting
- Defines, track and analyze department’s Key Performance Indicators (KPI).
- By utilizing data-driven insights, evaluate the effectiveness of customer service initiatives, identify areas for improvement, and inform strategic decision-making.
- Analyzes customer behavior patterns and assesses the value derived, extracting actionable insights. Collaborates effectively with different departments by providing comprehensive feedback based on findings
Manager - Customer Service (On-Site).
Advisory services, Personal banking As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. Experience in business development and customer service. At...
Entry Level Manager - Customer Service and Sales Support
Direct Customer Service with new and current customers. We represent one of the largest telecommunications companies in the nation and we are looking for a full-time entry-level marketing representative to deliver the best in class customer service to our clients. Identifying and delivering customer...
Sales & Customer Service Manager | Work From Home with Perks
As a valued team member, you will engage with multiple clients throughout the day, delivering unparalleled service and demonstrating in-depth product knowledge. ...
Customer Service Manager
HPAccommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process....
Customer Service Assistant Department Manager - Full Time
As the Assistant Customer Service Department Manager, you will assist the Customer Service Manager to ensure that the department is prepared for daily operations. Assistant Customer Service Department Manager - Full Time. Provide exceptional customer service to all Team Members, Customers and Vendor...
Sr Customer Practice Manager - Sales, Cross Industry, AWS Professional Services Canada
The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling ...
Customer Success Manager
The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The Customer Success Manager is adept in various Technical languages and delivery functions, they will take ownership of the client’s vision and work cross-f...
Manager – Customer Service Print Solutions
Currently seeking an experienced Customer Service Manager/Supervisor to lead a customer service team for a leading West Toronto Print manufacturer. Lead and manage the customer service team to achieve departmental goals and deliver exceptional service levels. Develop and implement customer service p...
Manager - Customer Service
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. Experience in business development and customer service. Advisory services, Personal banking. Y...
Customer Service Manager - Onsite
The Customer Care Manager ensures that the onsite staff efficiently manage the closing and service details, and prepares the suites for PDI inspection team. Customer Service professional. Real Estate Developer in Toronto? Are you interested in working for a company with an excellent reputation? Woul...