Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.
Your Customer Success duties, should you accept them, include : Help our customers with any questions or issuesMake modifications to their accounts and purchases in our CMSAnswer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-trackSome administrative dutiesSkills and Requirements : 3 years experience in customer serviceA bright, upbeat personalityExperience with email ticketing systems, such as GorgiasExperience with ShopifyComfortable working on a computer (Mac)Comfortable providing phone supportExtremely organizedHave a synergistic approach to teamTakes personal pride in fast, efficient customer careAbility to prioritize incoming tickets quickly and efficientlyProven track record with solid response time and customer satisfaction ratingThe ability to make every customer feel valuedThe ability to track commonly asked questions and help create a knowledge baseIf you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care .
- a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.Schedule : 8-hour shiftsMonday to Friday+ Rotating Saturday Shift & Rotating Friday Off
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