Employee Experience Specialist, People and Culture

About Chartered Professional Accountants of Canada

Chartered Professional Accountants of Canada (CPA Canada) is one of the most influential accounting organizations in the world.

Working with the provincial, territorial and Bermudian regulatory bodies, CPA Canada supports the profession and represents Canadian CPAs at the national and international levels.

Domestically, CPA Canada acts in the public interest to promote transparency in financial markets, prepare members for a rapidly evolving business environment through extensive guidance and programming, and contributes to standard setting and policy making.

Globally, CPA Canada works together with international bodies to build a stronger accounting profession worldwide.

About the opportunity

Reporting to the Director, Culture & Transformation, the People & Culture (P&C) Employee Experience Specialist will play a critical role in supporting and enhancing the employee experience at CPA Canada.

This role focuses on employee engagement, HR analytics support, Learning and Development (L&D) initiatives and support, and managing special projects.

The ideal candidate will be passionate about fostering a positive and inclusive work environment, leveraging data to drive P&C strategies, and promoting continuous learning and development.

This hybrid role is national in scope and can be aligned to any of our CPA Canada offices.

The targeted annual salary range for this position is $80,000 to $95,000 and is commensurate with experience.

What you'll do

Employee Engagement

• Develop and implement employee engagement strategies to enhance workplace culture, wellness and employee satisfaction and engagement.
• Design and conduct regular employee surveys, analyze results, and collaborate with leadership and P&C Business Partners to address areas for improvement.
• Organize and manage employee events, recognition programs, and wellness initiatives that foster a positive work environment and encourage employee participation.
• Execute onboarding sessions and activities for new hires in collaboration with the Talent Acquisition team.
• Monitor industry trends and best practices in employee engagement to keep the organization's strategies up-to-date.

HR Analytics Support

• Collaborate across People and Culture to support work in identifying, and resolving data issues, and generate various reports as required.
• Collect, analyze, and report on HR metrics, including turnover rates, employee satisfaction, and diversity and inclusion statistics.
• Use data-driven insights to support P&C strategies and decision-making processes.
• Assist in the creation and maintenance of HR dashboards to track key performance indicators (KPIs) and trends. Customize reports and dashboards to meet the needs of different stakeholders.
• Identify opportunities for improving HR processes through data analysis and recommend enhancements to existing HR practices based on analytical insights.

Learning & Development

• Manage the day-to-day administration of our learning management system, including user management, content management, learner assignments and working with our vendor on system maintenance
• Provide administrative and technical support for our performance management program, including system tasks, generating reports and troubleshooting user issues
• Monitor employee completion of mandatory compliance training, generate reports and conduct follow-up activities to ensure compliance

Special Projects

• Lead and participate in special projects such as; workplace well-being initiatives, recognition and reward programs, and talent development programs.
• Conduct research and benchmarking to identify best practices and innovative solutions.
• Collaborate with cross-functional teams to ensure successful project execution.
• Provide regular updates and reports on project progress and outcomes.
• Review and update related HR policies to reflect the latest programs, ensuring policies are communicated effectively and understood across the organization.

What we're looking for

• Bachelor's Degree or Diploma, in Human Resources, Business Administration, or a related field.
• Completion or working towards CHRP designation is preferred.
• 4+ years of experience working within a People and Culture / HR team, including direct experience with employee engagement, learning & development and analytics support
• General knowledge of Human Resources, Employment Standards and Human Rights legislation in Canada.
• Excellent analytical, critical thinking and problem-solving skills.
• Demonstrated ability to handle sensitive data with the highest levels of integrity and confidentiality.
• Excellent time management and organizational skills with a proven ability to manage multiple projects, achieve results, work under pressure and meet tight deadlines.
• Familiarity with e-learning platforms and L&D tools would be considered an asset.
• Strong verbal and written English language communication skills, bilingualism considered an asset.

What it's like to work here

CPA Canada is an inclusive place to work with a diverse workforce and a commitment to health and wellness for its employees.

Should you require accommodation during the recruitment process, please contact redacted . The organization offers a flexible and balanced environment that allows individuals to maximize professional and personal development.

CPA Canada's headquarters are in Toronto with regional offices in Burnaby, Ottawa and Montreal. Our technology-enabled culture is designed to attract qualified people and enable them to do their best work.

Employee perks include competitive salaries and pension, a comprehensive benefits package, professional development programs, flexible working hours and hybrid working, regular social events and a successful employee volunteer program.

CPA Canada is dedicated to continual improvement and building a high-performing, innovative organization that creates value for members and other stakeholders.

Organization values

We create a collaborative and constructive culture by :

• Acting with Integrity
• Fostering excellence
• Respecting Others
• Working Collaboratively
• Being Accountable

CPA Canada is committed to cultivating an inclusive, accessible environment where each employee feels respected, valued and supported.

All qualified individuals may apply online. Please note this in your application if you require a disability-related accommodation to participate in our recruitment process.

We'll be happy to work with you to meet your needs.