Property Claims Appraiser, Major Loss (Thunder Bay, ON)

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for an Property Claims Appraiser, Major Loss , to join our growing team!

Territory : Thunder Bay and surrounding Northern Ontario area

This is a remote position but will report to Ottawa home office.

You will be responsible for inspecting large loss sites to produce restoration, repair or replacement cost estimates for buildings with major damage.

You will occasionally be responsible for auditing estimates and work performed by the contractors / restorers who are members of an Intact network of partners to ensure compliance with standards and policies, as well as handle complaints regarding the quality of the work, the costs, and the restoration methods.

In this role, you will use your analytical skills to manage the appraisal process for large commercial and personal property losses.

You will work directly with customers and vendors to conduct inspections, identify the scope of damages, and create cost estimates for buildings requiring major repairs.

You’re analytical, solution-oriented, adaptable, and empathetic with a desire to help customers. Having financial and vendor management experience is ideal.

What you’ll do here :

• Determine and complete the scope of large losses, and prepare detailed repair estimates of damaged buildings.
• Travel on short notice to the customers’ location.
• Deliver excellent and empathetic customer service.
• Provide technical support to internal and external claims adjusters on the outcome of the estimate.
• Negotiate with vendors to obtain restoration cost agreements.
• Collaborate with vendors to ensure timelines and budgets are met.
• Work with the regular loss team for indefinite periods to support customer claims, when required.
• Share knowledge and offer technical training to improve control methods and processes.

What you bring to the table :

• Five to eight years of experience in post-claim appraisal with at least two to three years in large losses.
• Diploma in building appraisal and / or a relevant combination of education and experience.
• Have a valid driver's license and a good driving record.
• Technical and practical knowledge of restoration of damaged buildings.
• High-level knowledge of the Xactimate estimating software.
• Effective planning and organizational skills.
• Strong interpersonal skills and an inclination to find solutions.
• Intent to deliver positive customer experiences.
• Construction experience is preferred.
• Bilingualism in French and English would be an asset for this role.

This role is eligible for employee referral bonus. #myReferrals

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.