Engagement Manager (E-Commerce and Technology)

Engagement Manager (E-Commerce and Technology)

Note : Previous experience as a manager in technology or management consulting is highly preferred for this role.

Tidal Commerce, a member of Umbrella Incorporated, is a rapidly expanding tech consulting agency specializing in Digital Transformation and E-Commerce.

Our consulting service line is central to our mission, designing digital strategies, spearheading project discovery, and guiding the rigorous implementation process.

As a part of our team, you'll be at the cutting edge of Technology and E-Commerce innovations, playing a crucial role in defining the digital business landscape.

We collaborate with a diverse range of clients from established Fortune 500 firms to emerging startups providing a rich spectrum of industry exposure.

About the role

We are seeking experienced Engagement Managers to lead our client service teams, dedicated to designing and delivering top-notch e-commerce strategies and solutions.

This role involves strategic oversight, team leadership, and successful execution to meet our client's requirements. As a key leader of our consulting service line, you will directly report to the practice leader, an ex-McKinsey consultant, ensuring that our client engagements are executed with the same rigour and precision that defines a leading consultancy.

Key Responsibilities

• Strategic Project Leadership : Lead the design and delivery of high-impact e-commerce strategies and solutions that align with client business goals and drive digital transformation.
• Client Digital Roadmaps : Collaborate with clients to define and implement long-term digital roadmaps, ensuring their business strategies are supported by scalable and future-proof technology solutions.
• Innovation and Best Practices : Stay ahead of industry trends and integrate cutting-edge technologies and methodologies into project delivery to ensure clients remain competitive in their markets.
• Business Value Creation : Translate client objectives into actionable project plans that maximize ROI and business outcomes, ensuring that each project contributes meaningfully to the client’s long-term success.
• Cross-functional Team Leadership : Oversee and inspire multi-disciplinary teams, fostering collaboration between business analysts, technical experts, and stakeholders to achieve seamless project execution.
• Stakeholder Engagement : Build and maintain strong relationships with client executives and internal stakeholders, facilitating strategic discussions to ensure alignment on project vision and goals.
• Risk and Opportunity Management : Proactively identify risks and opportunities, proposing strategic actions to mitigate challenges and capitalize on potential business growth areas.
• Performance Monitoring and Optimization : Utilize advanced project management tools and methodologies to continuously monitor project performance, optimizing processes for improved efficiency and outcomes.
• Scalable Solutions Development : Ensure the development of scalable and sustainable e-commerce solutions that can evolve with the client’s business needs and technological advancements.
• Strategic Reporting and Communication : Deliver clear, insightful, and actionable reports to senior client leadership, providing strategic recommendations based on project data and analytics.

Qualifications

• Educational Background : Solid academic foundation in Business, IT, Computer Science, or a related field.
• Consulting Background : Previous experience with a Big 4, MBB, or similar technology consulting firm is highly preferred.
• Relevant Technology Experience : Proven track record as an Engagement Manager in technology-driven projects (such as ERP, digital technologies, low-code platforms, and more).

Experience with Shopify and other e-commerce platforms is highly preferred.

• Technical Expertise : Deep understanding and advanced knowledge of at least one core technology or industry sector.
• Distributed Team Leadership : Experience managing projects with distributed or remote teams, ensuring seamless coordination across geographies.
• SDLC and Implementation Expertise : Comprehensive understanding of the software development life cycle (SDLC) and practical experience with various implementation methodologies.
• Exceptional Communication Skills : Strong written and verbal communication skills, with the ability to effectively engage both client-facing and internal teams.
• Leadership and Management : Demonstrated ability to manage both tasks and teams, driving performance and achieving project goals.
• Microsoft Office Proficiency : High proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Project Management Certification : PMP or other recognized Project Management certifications are preferred but not mandatory.

Outcomes Measured

Effective Leadership of Diverse Teams : Excel in leading and synergizing a diverse team consisting of operations professionals (e.

g., business analysts, project managers, and scrum masters) and tech professionals (e.g., developers, onshore and offshore).

This includes fostering a collaborative environment, ensuring clear communication and alignment of goals across teams, and mentoring team members to enhance their skills and performance.

• Client Satisfaction and Retention : Achieve high levels of client satisfaction, fostering long-term relationships with key stakeholders and repeat business.
• Team Performance and Development : Build a high-performing team focusing on continuous learning and development.
• Operational Excellence : Streamline processes and workflows to achieve operational excellence.
• Comprehensive Documentation for Senior Client Reporting : Develop thorough documentation tailored for senior client reporting, ensuring clarity, accuracy, and comprehensive coverage of project progress and outcomes.
• Direct Contribution to Key Deliverables : When needed, create critical project deliverables through direct involvement in essential tasks (such as creating detailed scoping documents).

Interview Process

• Screening Interview : If your resume passes the initial screening, we will schedule a quick call to learn more about your background and interest in the role.
• Case Interview : A one-hour interviewer-led case where you'll be walked through an actual client situation to assess your problem-solving and analytical skills.
• WHO Interview : An in-person interview at our office, focusing on diving deeper into your past experiences and understanding how they align with our values and expectations.
• References : We will ask for 2-3 professional references to gain more insights into your work ethic, collaboration, and overall performance.

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