Technical Support Representative Our client, a leading provider of technology services, is seeking two skilled Technical Support Representatives.
You’ll be the primary contact for customers needing technical assistance, responsible for diagnosing and resolving issues while ensuring compliance with client standards.
What is in it for you :
- Hourly salary of $18 to $19, based on experience.
- Long-term contract, lasting more than 1 year.
- Full-time position : 40 hours per week.
- Monday to Friday - 11AM-7 : 30PM
- Hybrid work during the training period (1-2 months) : Monday to Wednesday on-site at the Crémazie office - Thursday / Friday remote
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Act as the main contact for customers needing technical support, handling inquiries, and resolving issues efficiently.
- Troubleshoot a wide range of technical problems related to software, hardware, and network connectivity.
- Escalate unresolved issues to higher support tiers following the established protocols.
- Maintain accurate documentation of all customer interactions and technical issues.
- Ensure all actions comply with client-specific technical and quality standards.
- Communicate effectively with customers and team members to ensure a smooth resolution process.
What you will need to succeed :
- High School Diploma or equivalent.
- Experience in a customer-focused role, particularly in Technical Support, Service Desk, or Customer Service.
- Proficiency in troubleshooting mobile devices, network connectivity, and using Active Directory for account management.
- Strong problem-solving abilities with a high level of attention to detail.
- Intermediate Microsoft Office skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a focus on delivering exceptional service.
- Ability to work both independently and as part of a team.
- Readiness to work flexible hours with a strong sense of urgency, optimism, and enthusiasm.
- Technical education or certifications are a plus.
- Bilingual in English and French (spoken and written).
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