Technical Support Representative
AxonMontréal, Quebec, CanadaIl y a 4 jours
Description de posteBachelor’s Degree preferred or equivalent work experience 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms Excellent verbal and written communication skills (fluency in multiple languages a plus). Passion for helping people and solving problems Proficient with Windows operating systems, mobile devices and cloud-based solutions. Strong analytical / troubleshooting skills Proficiency with Microsoft Office Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset Self-driven, ability to work independently and actively seeks out team needs and solution Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information. k with employer match Accrued paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs
Your Impact
The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
What You’ll Do
Location : Remote in Quebec, Canada
Reports to : Manager of Technical Support
Direct Reports : 0
- Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download / installation / registration / performance, returning damaged devices, and any other Axon related questions.
- Build and maintain subject matter expertise of all Axon products, solutions, and policies.
- Assist customers
- Report bugs and trends to the necessary stakeholders and process / performance improvement suggestions to their manager.
What You Bring
Benefits that Benefit You
Benefits listed herein may vary depending on the nature of your employment and the location where you work.