Customer Service Representative B2B

VIBRANT is a leading commercial marketing agency in North America. Our expertise lies in delivering innovative ideas, astute marketing strategies and effective sales solutions that promote the success of our diverse clientele.

Whether they’re established brands, start-ups or competing groups, we’re constantly working to optimize their efforts and, in so doing, accelerate their commercial success.

To support our incredible growth, VIBRANT is currently looking for an independent contractor, Customer Service Representative B2B to provide exceptional service to the internal and external customers of our expert partner in hot and cold beverages.

The main task will be to manage a number of major accounts. The person in charge will provide the high level of service to which our partner aspires by building positive relationships with customers.

Comfortable in a team environment, the Customer Service Representative B2B will liaise between customers and internal departments for our Mississauga office.

Why VIBRANT?

• Hourly wage of $28 / hr
• Monday to Friday schedule (37.5h per week)
• Hybrid work (2 days telecommuting and 3 days in the office)
• Balanced work / life environment (independent contractor)
• Signing bonus of $150
• Retention bonus of $1,500 after 6 months
• Estimated start date : June 20, 2024

Responsibilities :

• Manage order entry (via computerized, manual and / or online data exchange), as well as order fulfillment activities.
• Closely monitor product supply to avoid stock-outs
• Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders.
• Proactively solve common customer problems
• Promptly research and respond to customer queries and complaints
• Produce various statistical reports
• Collaborate with colleagues and other departments, including Logistics, Account Management and Marketing, to keep those who need to be kept informed and to maintain healthy customer relationships
• Work efficiently under tight deadlines while ensuring a high level of accuracy
• Report food quality issues to superior

Requirements :

• Bilingualism (French and English, written and spoken), an asset
• Strong problem-solving skills and willingness to work hard to find a solution
• Strong interpersonal and persuasive skills, able to prioritize and multi-task thoroughly in a dynamic environment
• Results-oriented professional committed to providing first-rate customer service.
• Very good knowledge of MS Office software, Excel intermediate level plus
• Ability to handle stressful situations
• Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude.
• Knowledge of SAP is considered an asset
• Experience in manufacturing, procurement and order management is considered an asset

Professional qualifications :

• College diploma or equivalent
• Two (2) to five (5) years’ experience in a similar position.

We are looking for a dynamic individual who wants to be involved in the day-to-day management of a growing company, who enjoys a challenge, who is proactive and shows initiative, who will be responsible for the logistics of this leader’s products in its territory, and who will play an essential role in satisfying consumers of hot and cold beverages.

If you have the passion, the desire to achieve within a team that places professional development at the heart of its priorities, and the desire to work with the best talent in the industry, apply today!

VIBRANT is proud to be an equal opportunity employer. We are committed to creating a fair and inclusive community where we are the best.

Please contact our Talent & Culture team if you require accommodation during the interview process.