Job Description
Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution• Use multiple computer systems to research products, services, common problems and solutions offered• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service• Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:• $18.20 hourly and overtime opportunities• Best in class medical, dental, vision benefits• Employee assistance programs
What we are looking for:
So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.
Requirements
• You’re at least 18 years of age• You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change• You have at least 6 months of customer service experience and you understand the value of coaching / feedback• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors• You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent English communication skills, both oral and written• You’re comfortable working from home and have a suitable space with a hard-wired internet connectionWork@Home Customer Service Representative • Ontario
Waterloo, ONT, Canada and 7 more.Definity is the parent company to some of Canada’s most long‑standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insu... Voir plus
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insu... Voir plus
CDI is dedicated to professionalism through its one of a kind Certification Program and the support it provides garage door technicians across Canada.Customer Service Representative.Join Our Team a... Voir plus
Peerless Electric, a leading Canadian lighting manufacturer based in Cornwall, Ontario, is currently seeking an in-house Customer Service Representative to service its Canadian and U.Clients by res... Voir plus
Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies.Our d... Voir plus
Enhance customer interactions at Definity as a Bilingual Customer Service Representative in Waterloo, Ontario.Embrace a hybrid work environment while utilizing your language skills in French and En... Voir plus
Customer Service Broker (Home & Auto Insurance).With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.It’s because at some poi... Voir plus
Empower clients through tailored home and auto insurance solutions.Utilize proven sales techniques along with your RIBO license in a supportive and inclusive work environment.As a dedicated Sales R... Voir plus
Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America.For 40 years we've been committed to providing financial solu... Voir plus
Be part of what makes us different.You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking it... Voir plus
Bilingual Customer Service Broker (Home & Auto Insurance).With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.It’s because a... Voir plus
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Voir plus
Waterloo, ONT, Canada and 7 more.Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insu... Voir plus
Benefits Services Representative - Call Centre (1-year contract).Benefits Services-Call Centre location_on Waterloo, ON.With every job, there’s always the question of “why”.Why join a company? Why ... Voir plus
Customer Service Representative.Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annuall... Voir plus
Kickstart your career as a Customer Service Representative in a vibrant office.Engage with clients while leveraging your bilingual skills and customer service expertise.This role requires at least ... Voir plus
Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc.The MARQ manage... Voir plus
With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.It’s because at some point, we’ve all needed someone there for us.At the... Voir plus
Become a vital part of Definity in Waterloo, ON, as a Bilingual Customer Service Representative, expertly managing customer inquiries in English and French.This role is focused on effective communi... Voir plus
Customer Sales & Service Representative.Responsible for the day-to-day account management of an assigned book of business, including but not limited to quoting and binding new business, processing ... Voir plus
