Reimbursement Specialist (Customer Service Specialist)

PRIMARY DUTIES AND RESPONSIBILITIES:

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;

• Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions;

• Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;

• Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage

• Coordinate pharmacy processes required once funding has been obtained; and

• Acquire in depth knowledge of public / private and federal funding mechanisms.

• Responsible to report all Adverse Events to the assigned units/departments

• The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;

• Minimum of 2 years experience in customer service, in an office setting;

• Strong proficiency in Microsoft applications (Outlook, Word, Excel);

• Professional / courteous / efficient telephone manner;

• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;

• Candidate must have strong communication and interpersonal skills;

• Ability to work independently and in a team environment;

• Attention to detail;

• Experience in the healthcare, pharmaceutical or insurance industry is an asset;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry

• Working knowledge of automated warehouse operating system

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Why choose Innomar Strategies?

• “Remote-First” culture – flexible opportunities to work from home!

• Competitive Total Rewards Package:

  • Base salary + bonus programs

  • RRSP matching

  • Employee Share Purchase Plan

  • Flexible benefits program (in effect on day one), including:

    • Healthcare Spending Account

    • Wellness Account – to focus on your nutrition, fitness, health and well-being

• Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare

• Tuition Reimbursement + Employee Referral Programs

• Growth opportunities for career advancement

• Learning Programs, Leadership Training and Mentorship Programs to further your professional development

• Ability to make an impact in creating healthier futures

• We value diversity, equity and inclusion to foster a culture of belonging

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

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What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.