information technology (IT) support technician
- Education :
- Expérience :
Education
- Bachelor's degree
- or equivalent experience
Work setting
Private company, corporation or industry
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
No supervision responsibility
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Experience
- 1 year to less than 2 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 to 40 hours per week
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