- Support the definition and documentation of standardized nomenclature, ensuring consistent tagging, labeling, and categorization of content for easy retrieval.
- Support the creation and documentation of best practice guidelines on how to create and tag content, to ensure consistency and best practices established.
- Support the creation and documentation of quality guidelines to ensure high quality content.
- Interface with subject matter experts (SMEs) to ensure compliant, consistent, accurate and on-brand content, and standardized service and supply content to manage commitments that can be delivered.
- Interface with subject matter experts (SMEs) and other key response stakeholders, remove redundancy in the content library and ensure content is clean, proposal ready, and commercially viable.
- Manage and define expiry dates for the initial content load (typically 6-12 months)
- Making sure tagging is accurate and redundancy eliminated for initial content load.
- Ensuring client names or details in content are removed that could be submitted to a different client.
Tool Utilization and Analytics :
- Support the creation and documentation of training material on guidelines and best practices to create content, to ensure consistency and best practices are followed (includes onboarding training)
- Act as the solution key user for the system during initial launch to provide expertise, support, and guidance to other users within the organization as needed.
- Manage the initial system launch for user accounts, including setting up new users, changing user permissions, removing old users, and ensuring proper access levels are maintained for quality and compliance.
- Support the creation and creation of key KPIs, create and maintain a dashboard for analytics and insights to improve content quality, accuracy, and tool utilization.
Must haves
- Bachelor's degree, College Diploma or equivalent experience 3-5 years
- Passion for collaboration and relationship building.
- Strong analytical sense with problem solving.
- Excellent organizational skills and proficiency in document management is an asset.
- Excellent communication skills in English and French; verbal and written.
- Prior experience with SAP, SAP-BW and Tableau knowledge is an asset.
- Proficient use of Excel
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