Manager, Business Processes and Controls

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities.

Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

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Job category : Supervisory and management

Job posting ID : 6399

Employment status : Regular full-time

Classification : PTS / MGT / IT B

Salary / Rate of pay : $106,890 to $123,178

Application deadline : 2024-09-23

Application requirements :

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.

We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular full-time Manager, Business Processes and Controls to join our dynamic Organ and Tissue Donation and Transplantation team .

The Organ and Tissue Donation and Transplantation (OTDT) team within Canadian Blood Services collaborates with partners and stakeholders (internal and external) to develop and strengthen the foundational elements that contribute to a high-performing organ and tissue donation and transplantation system.

It also develops and operates a number of registries through which Canadian Blood Services’ supports the sharing of solid organs-for-transplant within and across provincial boundaries.

Canadian Blood Service’s OTDT Program also acts as the Secretariat for the System Operators Advisory Committee, a critical committee in a new governance structure that will oversee pan-Canadian collaboration in key national initiatives.

In this role, you will lead and manage all of the OTDT program’s activities that implement Canadian Blood Services’ Quality Management System manual, ensuring they effectively meet user, business, and regulatory requirements.

These activities include but are not limited to quality event management, document management, validation, change control, corrective and preventive action, quality audits, quality training, and process development and improvement.

You will manage, supervise, and evaluate activities that continuously improve the OTDT program’s implementation of Canadian Blood Services’ quality management system manual.

You will also provide subject matter expertise on the management and control of business processes not governed by Canadian Blood Services’ Quality Management System manual and provide advice on how best to ensure these kinds of processes are developed, implemented, and managed in alignment with the spirit and intent of the manual.

In this capacity, you will evaluate existing business processes, determine, and outline business process improvements, manage, or advise on their implementation and management, and analyze and monitor implemented changes.

You will be responsible for managing, supervising, and evaluating activities that continuously improve any of the OTDT program’s business processes that are not governed by Canadian Blood Services’ Quality Management System manual.

You will also conduct periodic reviews of the OTDT program’s business processes and controls, including all activities implementing Canadian Blood Services’ Quality Management System manual, to ensure that performance against requirements and expectations are monitored, reported, and acted upon.

You will also monitor and surface operational and strategic risks to management.

Formula for success

• Focusing on your strong interpersonal skills and ability to prioritize and meet deadlines, you will lead, guide, coach, and collaborate with all OTDT staff, including the senior leadership team, to identify priorities for the development, implementation, and continuous improvement of the program’s business processes and controls, allocate time and resources to support those activities, and ensure they are executed effectively and efficiently and meet all requirements.
• Drawing on your exceptional communication and organizational skills, you will engage and collaborate with the senior leadership team, program managers, senior project managers, people managers, process users, and designers to identify other opportunities for continuous improvement and lead their implementation.
• Utilizing your ability to build relationships with key subject matter experts and influencers across various departments, you will lead, guide, coach, and collaborate with all OTDT staff, including the senior leadership team, and ensure they understand the OTDT program’s vision, objectives, goals, and expectations for its business processes and controls.
• Leveraging your demonstrated knowledge and experience, you will provide subject matter expertise and strategic advice relative to the OTDT program’s business processes and controls, including all activities related to the program’s implementation of Canadian Blood Services’ Quality Management manual.
• Harnessing your demonstrated ability to lead and work collaboratively, you will supervise, lead, guide, coach, and mentor the Specialist, Business Processes and Controls, ensuring they have a clear understanding of the program’s strategic objectives, its operational requirements, the annual workplan, and their individual workplan, while supporting their well-being at work and their professional growth.
• Applying your continuous growth mindset and attention to detail, you will manage, supervise, and evaluate the development and continuous improvement of process documents (national and local), training materials, change requests, assessments, risk analyses, and other project documents / reports, as required.
• Concentrating on your demonstrated ability to lead project teams, you will advise senior leaders and managers and provide senior project management leadership for corrective and preventive action investigations, in collaboration with OTDT team and business partners.
• Performs other related duties as required.

Desired education and skills

• Completion of a post-secondary level education in a relevant discipline from a recognized academic institution, preferably a university degree or community college diploma.
• Minimum of 7 to 8 years of relevant experience.
• Certificate of quality assurance is an asset.
• Training in project management is an asset.
• Experience managing project teams.
• Knowledge of organ and tissue donation and transplantation in Canada will be considered an asset.
• Knowledge of how a quality management system is applied to the development and provision of services, as opposed to products will be considered an asset.
• Experience managing direct reports is an asset.
• Advanced knowledge of business process management, quality assurance, quality management systems, training, and development.
• Presentation skills, including an ability to deliver presentations and information sessions.
• An equivalent combination of education, training and experience may be considered.

What we offer you

• 4 weeks' vacation
• Annual performance award up to 10%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time / 2 days of the week.
• You may be expected to travel a couple of times per year, and as required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career.

Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted.

Emails are sent directly from our system, to ensure you receive them please add [email protected] and system@successfactors.

com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.