Service Supervisor

At SMS Equipment our Service Supervisors are charismatic leaders who love being a part of an essential and dynamic team.

In this role, the Service Supervisor is responsible for the safe, efficient, and economical operation of the branch. We are looking for a leader who will bring their own insight, experience and positive influence to the team.

This position is in Surrey, BC.

The shift rotation for this position is 5x2.

The salary range for this position is $110,000 - $115,000. This position is eligible for the incentive program.

Responsibilities include but are not limited to :

• Actively caring for the health, safety and general wellbeing of team members.
• Support team members through active monitoring of decisions and actions, and ensuring alignment with the corporate safety strategy, vision and values.
• Collaborate with or share ownership of safety with team members by asking for their active participation in safety decision-making and empowering everyone on the team to take personal responsibility for safety.
• Implement safety protocols, guidelines, and training programs to maintain a safe working environment.
• Conduct regular safety inspections and audits, identifying potential hazards and taking necessary corrective actions.
• Investigate and report accidents, incidents, and near-misses, analyzing root causes and implementing preventive measures.
• Share a vision for safety and facilitating the development of team goals, targets, and plans to achieve it.
• Recognize and reward team members based on their demonstration of effective safety behaviour.
• Identify training and development needs of Team Members and facilitate appropriate training programs.
• Conduct regular performance evaluations, providing constructive feedback and coaching to enhance individual and team performance.
• Act as a change agent, effectively managing and implementing changes in processes, procedures, and systems.
• Build strong relationships with key stakeholders, leveraging influence to drive positive outcomes and support organizational goals.
• Ensure efficient execution of service repair and maintenance by providing necessary resources, tools, and guidance to HET’s.
• Stay updated with industry trends, regulations, and advancements, and share relevant information with team members.
• Collaborate with technical experts and participate in training programs to enhance technical knowledge and skills.
• Organize work, including prioritizing assignments, assigning job tasks, and managing workflow in and out.
• Establish and maintain effective communication channels with customers to address concerns and resolve issues promptly.
• Collaborate with other departments to enhance internal and external customer experience and satisfaction.
• Regularly review customer feedback and implement necessary improvements to meet or exceed customer expectations.

Qualifications include :

The incumbent will have a minimum of 5 years of leadership experience in the heavy equipment industry. Additional qualifications include :

• Journeyperson level certification in a relevant trade is preferred.
• Position requires a thorough knowledge of maintenance and repair of construction / mining equipment.
• Strong knowledge of safety regulations, protocols, and best practices.
• Strong understanding of service and branch processes.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Demonstrated ability to lead through change and influence outcomes.
• Valid Class 5 / G driver’s license.

This position is safety sensitive. Below are the current requirements that all candidates need to be able to complete to gain access to their worksite :

• Drug and Alcohol Check
• Reference Check
• Drivers Abstract

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.

A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plans and RRSP matching