Granville Island Ambassadors & Enforcement Officers (Granville Island - Vancouver)
Genesis is recruiting for top caliber customer service-oriented staff to work day shifts (0900, 1000 and 1100 hours start time) at Granville Island (a very popular entertainment and tourist spot downtown).
Parking Ambassador / Enforcement Officer (Granville Island)
Payrate : $18 / hr.
A) Ambassador
As Ambassadors / Customer Service representative, you are the boots on the ground providing a visible uniformed presence for the area’s businesses and patrons, to assist in matters of safety and crime prevention / reporting.
You must possess strong customer service and communication skills, advanced problem solving and solution seeking abilities while remaining calm under pressure.
- Provide excellent and customer service assistance
- Assignments from Operations including dispatches, patrols and reporting safety concerns
- Ability to provide vehicle traffic control in key areas
B) Enforcement
You enforce rules and regulations of parking facilities and parking permits are valid and on display. A large part of enforcement duties is issuing violations for parking infractions and traffic control.
- Check for payment expiration of daily parkers
- Provide a presence and report security related issues and concerns
- Report any meter machine malfunctions
Pre-requisites, Skills and Qualifications :
- BC Security Guard license
- Traffic Control permit (will be trained)
- Extremely self driven and motivated, with great initiative
- Background in the hospitality industry and or parking enforcement preferred
- Excellent communication & observation skills and ability to write good reports
- Pleasant in demeanor, projects a professional and well-groomed image
- Customer-service focused and a team player
- Dependable and Committed
- Comfortable with use of mobile and parking apps and phone technologies
- Possess high energy levels, and patrol extensively
- Ability to work outdoors under all weather conditions and be able to stand for long periods
- Ability to work independently and in a team environment
Candidates with the following experience / certification will be given priority :
- Traffic Control Permit
- Customer Service
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