Our large Energy client is seeking an Int. ServiceNow Developer / Administrator to administer, monitor, maintain, and support ServiceNow and its applications
Role will start ASAP and go to December 31, ; with high probability of extension
Successful candidate will be required to work onsite Tuesday-Thursday in downtown Calgary
Must Haves :
- 5+ years technical ServiceNow development experience (ITSM and HRSD module)
- Fixing and development of defects and enhancements including Technical Design Documentation (TDD)
- Maintain and develop Automated Test Framework (ATF)
- Maintain and develop systems integrations and process automation such as Discovery, LDAP, SuccessFactors, SAP
- Understanding of ITIL best practices
Nice to haves :
- Configuration and issue / incident resolutions including workflows, forms, lists, business rules, UI components in accordance with ITIL best practices;
- Configure and maintain SLAs, catalog items and their associated workflows
- Oil & Gas experience
Responsibilities :
- Day to day operations of ServiceNow and its applications including administration, health monitoring, and usage
- Participate in reviews of defects and new enhancements
- Coordinate application and platform upgrades
- Support continuous service improvement in both business capabilities as well as internal systems capabilities
- Provide ad-hoc training and user support as required
- Participate and support an equitable, diverse, and inclusive workplace
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