Client Service Assistant - Surety

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Assistant for our Surety Team in our Langley Office!

As a member of our Construction division you will provide support to the Surety team through timely document issuance and data maintenance ensuring BFL’s standard of customer service excellence is maintained.

If you are looking for a dynamic work environment, keep reading!

Your day as a Client Service Assistant

• Receive incoming requests from Client Executives and / or clients.
• Provide excellent written and verbal correspondence to clients and underwriters.
• Create accurate documentation in a timely manner, sending out completed document to clients as required.
• Assist in managing and maintaining the in house administration system.
• Support Client Executives by managing the abeyance system.
• Process invoices.
• Maintain client record keeping through our in house system EPIC, purging dead files’, and file creation.
• Other special projects as required.

Our ideal candidate

• Has obtained Level 1 insurance license or in progress.
• Experience drafting or reviewing contracts and other legal documents.
• Approaches tasks with a high level of detail orientation.
• Comfortable working in Microsoft Word and Excel.
• Possess strong written and verbal communication skills.
• Demonstrates the ability to work independently or part of a team.
• Strong organizational and time management skills.
• Knowledge of EPIC and Surety Bonds considered an asset.

The expected salary for this role ranges from $52,000 to $80,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America.

The firm has a team of over 1300 professionals located in 26 cities across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them.

We are a national collaborative team that thrives in a fast-paced environment.

Office Information

Our Langley office is just off highway #1 by Walnut Grove. We are close to Maple Ridge and Pitt Meadows, connected by the Golden Ears Bridge.

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BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all.

The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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