Operations Manager

Reporting to : General Manager

Core purpose of the job :

Responsibility for all operational staff, budgets and performance of the mechanical, electrical, plumbing, health and safety, grounds and gardens and building fabric services.

Maintain a close liaison with clients and contractors. Ensure compliance with all local, regional, and federal regulations, ISO 9001 and 14001 standards, and BOMA platinum requirements.

Provide contractual performance in accordance with agreed budgets ensuring compliance with the Key Performance Indicators.

The incumbent must effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, and technical productivity.

Scope of Duties and Responsibilities :

• Deliver high quality property services and as required, monitoring of customer services, ensuring added value, increased productivity and cost efficiencies, wherever possible.
• Formulate suitable strategies, in conjunction with the Client, to meet the demands of service provision, ongoing improvement, and adaptation to changing processes and environments.
• Exercise strong financial and commercial controls in the management of expenditure and income within agreed budgets.
• Responsible for leading all operational managers and staff effectively. Foster the culture of continuous learning and development.
• Assist in the production and be responsible for the operational and capital budgets, with regular monitoring of actual performance variances, and take necessary remedial action as required.
• Responsibility for the management, update and accuracy of asset registers and Planned Preventive Maintenance schedules.
• Monitoring and delivery of Key Performance Indicator (KPI) results monthly and application of strategies for continuous improvement.
• Responsibility for the planning, implementation, staff training and review of the energy and environmental management and conservation strategies and policies utilizing the company’s energy department.
• Responsibility for research, preparation, review and budgetary control of the life cycle program in conjunction with the Project Management team.
• Preparation, budgeting and implementation of forward thinking maintenance plans and pre-planned schedules.
• Assist in business development activities for the Contract. Support the attainment and retention of ISO quality, environmental and health and safety management certification along with other industry certifications.
• Promote the highest standards of customer service and monitor the quality of all services provided to customers.
• Ensure all company and statutory requirements for a safe environment and working practices are met. Accountability for the results and rectification of any issues arising from the formal audits undertaken throughout the year.
• Develop and maintain good communication and relationships at all levels with the client and all stakeholders. This includes but in not limited to : Corporate support departments, the RCMP, contractors, etc.
• Develop and maintain site policies and procedures relevant to the site in conjunction with the quality and compliance department.
• In conjunction with soft services, always ensure audit readiness.
• Recruit, select, motivate, and manage the property services team and ensure ongoing development to the highest standards of professionalism and customer service.
• Ensure the performance appraisal of all staff within the post-holder’s control are completed annually, and make certain relevant training and development is delivered.
• Be part of the on call rotation to ensure 24 / 7 response to emergencies, ensuring the successful delivery of all property and customer services within the full operational coverage.
• Ensure compliance with and endorsement of FM Contract requirements for security, including individual RCMP security clearance as required by the Project Agreement.
• Comply with the company’s Policies, Management Plans and Procedures.
• Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans
• Support the Company's Quality Policy Statement and actively participate in the achievement of company and personal quality objectives
• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.

Essential Attributes :

• Must be able to manage complex relationships between various government departments.
• Capability for strategic systems development.
• Customer focused with knowledge, experience and understanding of customer services environment. Responding to customers and taking personal responsibility for outcomes.
• Previous operational and capital budgetary preparation and control experience.
• Integrity acts on values and beliefs in line with Federal, Provincial, and local regulations.
• Logical, intuitive, systematic problem solver with a keen attention to detail.
• Exceptional communication and presentation skills. Ability to inspire operational teams to deliver results. A positive attitude.

Keeping people informed.

• Hands-on and in-depth knowledge and understanding of complex building maintenance systems, including electrical, mechanical, HVAC, refrigeration and building automation systems.
• Must be able to obtain and maintain Enhanced Reliability Security Clearance with the Federal RCMP.
• Ability to align team to meet business requirements ensuring targets and deadlines are consistently met.
Il y a 15 heures