Dispatcher, DDC

By joining the RONA family, you’ll enjoy many benefits, such as :

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits : insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be a perfect match.

Our expectations

The Dispatcher maximizes vehicle and delivery efficiency while effectively balancing the delivery requirements of the customer and meeting the standards of the Highway Safety Code.

Your role

• Receive delivery requests, schedule them as per company policy and unique customer requirements while maximizing delivery efficiency
• Review shipping memos for obvious errors such as incorrect street names, duplicate orders, inflated stock quantities, and non-core SKUs
• Route deliveries, partnering loads to maximize vehicle capacity and minimize delivery time and distance
• Ensure all next-day deliveries are routed prior to the end of the shift
• Assign vehicles and drivers to routes
• Ensure specialty products are routed on the appropriate truck
• Advise the Supervisor of staff and vehicle requirements
• Review the computer summary to ensure all orders have been routed
• Notify the appropriate department of problems and initiate corrective action
• Assist the Dispatch office when required with answering telephone inquiries, signing in / out drivers, resolving problems
• Support daily operations (email, phone)
• Perform other job-related duties as required

The qualifications we are looking for

• Ability to effectively schedule, route, and coordinate deliveries, taking into account delivery boundaries, traffic restrictions, travel time, vehicle load restrictions, and load specifications
• Knowledge of RONA policies and procedures with respect to order entry and delivery
• Knowledge of major streets within a designated area
• Knowledge of building materials and related products, current inventory levels and product alternatives
• Ability to prioritize and respond to situations in a timely and appropriate fashion
• Leadership skills, including the ability to motivate, delegate, and communicate effectively
• Detail-oriented

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.