Store Leader

At Trane Technologies

and through our businesses including Trane

and Thermo King

we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go .

Job Summary :

The Store Leader is responsible for the successful management and leadership of a Parts store with approximately 3 or more customer sales associates, warehouse coordinator, and potentially delivery and other specialty positions based on local market, product offerings and other factors.

The Store Leader is responsible for the management of overall operations, understanding local markets and product representation and leading and developing the store team.

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions up to a 5% Company contribution.
• Paid Time off , including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance
• Learn more about our benefits here !

Where is the work :

This position has been designated as onsite.

Responsibilities :

Customer facing : 30%

• Foster a Customer-focused culture in the store.
• Drive a sense of urgency and accountability to satisfy the customer, by fully identifying customer issues and offering timely and quality solutions.
• Utilize customer feedback tools / methods to engage associates in continuous improvement of the overall customer experience.
• Maintain constant awareness of local market pricing and product trends, collaborating with Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.
• Lead overall implementation of product and vendor promotions and customer events.
• Builds strong relationships with key customers.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and associates as needed.
• Performs customer surveys and focus group meetings.
• Ensures portfolio for each store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.

Leadership and Winning Culture 35%

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
• Establishes work objectives and plans and manage distribution of work among associates.
• Utilizes HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development.
• Works with Operations Leader regarding performance reviews, performance issues, recommended promotions and salary / wage increase.
• Builds a sales culture, reinforcing parts and solutions sales through coaching and training. Leverage sales reporting to identify opportunities for improvement.
• Establishes leadership cadence for team including communication and community events to help build engaged team.
• Role-models engaging customer-facing behaviors and customer service
• Leads recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.
• Participates in different team and community involvement activities.

Operations 30%

• Develops and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.
• Works with Operations Leader to recommend potential synergies with other SBUs for market penetration.
• Responsible for achieving store sales goals objectives.
• Conduct market price and product needs analyses and recommends new product offerings to Operations Leader.
• Manages store operations to ensure follow through, productivity and quality in standard work and processes. Oversee store inventory program to insure inventory levels to support customer availability, and reduce OSMI.

Forecast requirements and provide input to SIOP process.

• Insures compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Completes training as required, including safety training, certification and testing.
• Responsible for maintaining required daily, weekly and monthly reports.
• Responsible for cash management process including reconciliation.
• Ensures maintaining showroom appearance

Back office 5%

• Overall responsibility for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and slow moving obsolete (SMOB).
• Responsible for monitoring / auditing all product returns and warranty transaction / claim activity.
• Responsible for oversight of warehouse responsibilities including parts deliveries, stocking, and storage.
• Flexibility to work outside normal work hours / weekends, as required.

Supervisory Responsibilities :

Directly supervises customer sales associates, warehouse, and delivery personnel in store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Bachelor's degree (BA / BS) from 4-year college or university or a 2-year Associate’s (AA) degree and 4 years parts management related experience;

or equivalent combination of education and experience.

• 2 years supervisory experience with two or more employees.
• Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. Proficiency in an inventory management system or retail sales program a plus.

Equal Employment Opportunity :

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.