Bilingual Senior Customer Service Coordinator - CREQ008099

Join Our Team as a Bilingual Customer Service Coordinator!

Are you detail-oriented and ready to thrive in a dynamic administrative role? We’re seeking a dedicated Bilingual Customer Service Coordinator to join our Montreal team! In this position, you’ll play a vital role in supporting our operations, ensuring our clients receive exceptional service through efficient coordination and communication.

What You’ll Do : As a Bilingual Customer Service Coordinator, you will manage incident tickets, communicate with clients via email, and provide vital support to our first responders.

Your ability to prioritize tasks and adapt to changing situations will be essential as you help streamline our processes and ensure a smooth operation.

Remote : 2 times in office per month

Address : 4180 Rue Jean-Talon Ouest MONTREAL Quebec

Work hours : 37.5 hours on rotational shift 24 / 7

Start date : November 28th 2024 (12 months contract)

Advantages

• Competitive Salary
• Opportunity to work in a reputable well known company
• Work from home
• 12 months contract - possibility of extension

Responsibilities

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Qualifications

• As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec.
• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French / English is mandatory
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic accounting knowledge is an asset

Summary

Please apply by

Visiting www.randstad.ca and apply through the posting

Applying by e-mail at : [email protected] and use "Bilingual Customer Service Coordinator" as the subject line.

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.