Intake Specialist

The Role

Representing Douglas College at the Langley WorkBC Centre, the Intake Specialist will assist clients in WorkBC Online Employment Services Registration.

Duties include determining appropriate client application stream, managing existing and new client applications, and assisting in completion of Client Intakes, Client Questionnaire and Guided Interviews Responsibilities

• Review the Needs Determination assessments in accordance with Work BC guidelines for case management interventions or services;
• Support and refer Clients to access all relevant services and resources;
• Assist clients through one-to-one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant WorkBC Centre resources;
• Determine eligibility for financial supports and services;
• Maintain regular contact with the Client to support, motivate, and monitor the Client’s progress;
• Complete reports such as monthly Client Success Stories as per the requirement of the WorkBC Centre and submit for review to the Centre Manager;
• Job Development-Provide Job Sustainment Services, in accordance with WorkBC Policy, to any Client who achieves either Employment, Sustainable Employment or secures Community Attachment;
• Review monthly Key Performance Measures (KPM) to ensure the Centre is providing the right services at the right time for Clients;
• Ensure that all required documentation is in place to support the start and completion of the agreed upon intervention (Client Milestones);
• Additional Duties :
• Participate in weekly team meetings, strategic planning sessions and performance management reviews;
• Miscellaneous as required.

To Be Successful in this Role You Will Need

• Post-Secondary degree, in employment services related field or equivalent level of knowledge and experience;
• Certified Career Development Practitioner (CCDP) Certification an asset;
• Experience :
• Providing customer service and resolving issues in person & virtual service delivery environment;
• Interpreting & applying policy or legislation;
• Conducting & interpreting client needs assessments;
• Working with individuals with complex barriers and a wide range of cultural backgrounds;
• Working with Youth and Youth at Risk;
• Providing Job Development Services;
• Providing Client Outreach;
• Experience using on-line reporting and communication portals / databases; preference given to individuals with knowledge of existing Provincial Gov’t systems (ICM, OES, etc.);
• Commitment to continuous learning and development;
• Ability to exhibit respect for clients, client diversity, and community partners;
• Strong oral and written communication and interpersonal skills;
• Excellent computer skills : MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing;
• Knowledge of local labour market and labour market trends;
• Satisfactory completion of a criminal records check.
Il y a plus de 30 jours