Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team.
What's in it for you?
- $50-60K
- full benefits
- RRSP match
- vacation
- Full time hours in the office
- Clean and safe work environment
- great team!
- growth potential
The Role :
- Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and complete
- Responsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service care
- Monitors support calls from customers and updates / escalates any issues to the Leadership Team
- Oversees post sale activities and manages the process from order finalization to planning and production
- Ensures all data uploaded to the CRM system is accurate and up to date
- Ensures all orders are accurate, current, and in the proper stage of the pipeline
- Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality, efficiencies, etc.
You Bring :
- Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education
- A minimum of 2 years of experience in a customer care, customer service, or inside sales role
- Working knowledge of Salesforce or other industry leading CRM platforms
- Working knowledge of the full sales cycle (quotation to order finalization)
- if you're Bilingual in English and French (verbal & written) +$5K to the salary!!
www.manpower.ca
Job Requirements :
Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team.
What's in it for you?
$50-60K
full benefits
RRSP match
vacation
Full time hours in the office
Clean and safe work environment
great team!
growth potential
The Role :
Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and complete
Responsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service care
Monitors support calls from customers and updates / escalates any issues to the Leadership Team
Oversees post sale activities and manages the process from order finalization to planning and production
Ensures all data uploaded to the CRM system is accurate and up to date
Ensures all orders are accurate, current, and in the proper stage of the pipeline
Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality, efficiencies, etc.
You Bring :
Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education
A minimum of 2 years of experience in a customer care, customer service, or inside sales role
Working knowledge of Salesforce or other industry leading CRM platforms
Working knowledge of the full sales cycle (quotation to order finalization)
if you're Bilingual in English and French (verbal & written) +$5K to the salary!!
www.manpower.ca
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