Housing Services Coordinator (Client Services Coordinator)

POSITION PURPOSE Reporting to the Supervisor Housing Programs, is responsible for providing client services to applicants, participants and landlords in rent subsidy and home repair programs, including providing program information; reviewing applications to ensure completeness of documentation; preparing eligibility assessments for review; preparing benefit assessments for eligible households; ensuring accurate data tracking and records maintenance; and maintaining databases and preparing summary and statistical reports.

MAJOR RESPONSIBILITIES

• Provides applicants and clients with program information such as eligibility criteria, application and documentation requirements, on-going program participation obligations, etc.
• Assists clients with completion of program applications or up-date to forms, reviewing information provided for completeness and follow-up as required.
• Prepares benefit assessments for eligible households and notifies the supervisor if concerns / misrepresentation is suspected.
• Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and / or original decision maker as needed.
• Receives and arranges for return of housing provider files; prepares file documentation for review.
• Prepares program agreements for execution with clients and / or landlords.
• Tracks availability of client subsidy allocations and prepares client subsidy / benefit calculations.
• Responds to enquiries from clients / public for requests for information.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS