Biingual Customer Support Specialist

A company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.

As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent customer service, tracking, tracing and reporting, and general inquiries.

If this sounds like a job for you, please apply today!

Schedule : Monday - Friday

Hours : 12pm - 8pm

Location : Mississauga

Hybrid work - In office 2 days

Pay : $20-$24 / hour

Equipment provided

Potential for extension

Advantages

• Stable hours Monday to Friday 12pm - 8pm
• A rapidly growing company with lots of opportunities for growth and development
• T emp to perm opportunity
• Gain valuable experience working for an industry leader in transportation
• Work for hands-on supervisors who support the growth and development of their teams
• Hybrid
• Hourly Pay
• Good Mississauga location

Responsibilities

• Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.
• Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.
• Participate as a valuable team member of any Key Account Strategic selling & process initiatives.
• Lead in customer related seasonal projects and on demand projects.
• Follow-up with the Coordinator team members to apprise of any escalated issues.
• Work with the internal stakeholders to provide each customer with timely, accurate access to information.
• Full authority to resolve escalated complaints or current service failures using special handling as required.

Qualifications

• Excellent communication skills in both French & English (verbal and written)
• 3+ Years of Customer Service Experience- fast-paced B2B environment
• Customer-focused with previous experience in a customer-facing role
• Advanced Microsoft Excel skills
• Experience with Order management is an asset
• Experience building rapport with high-level clients or businesses
• Fast learner, adaptable, and efficient
• Ability to effectively communicate to all levels of management up to and including CEO

Summary

If the Bilingual French & English Customer Support Specialist role in Mississauga is the one for you and you would like to learn more, apply now!

1) Apply Online

2) Send a copy of your resume to [email protected] and mention "BCSR - Logistics"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.