Customer Service and Shipping Representative

Customer Service and Shipping Representative

Lantic Inc., 5405, 64th Street, Taber, Alberta, Canada Req #116

Wednesday, June 26, 2024

WHY JOIN LANTIC?

• It's simple : we strive to be a great company to partner with, work for and invest in , offering best-in-class portfolio of natural sweetener solutions.
• With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships.
• We stand proud of our heritage, and as we grow, we are also committed to continuously improving to meet the evolving needs of consumers and customers in a dynamic industry.

WHAT'S IN IT FOR YOU?

By joining the Lantic Team, you will :

• Join a dynamic, inclusive, and passionate team.
• Enjoy a wide range of perks, including :
• Competitive compensation and comprehensive benefits package
• Employee share purchase plan
• Opportunities for career pathing and personal growth
• Wellness-focused flexible work environment to help you balance both work and like, and much more!

Summary :

Lantic is currently recruiting for the position of Customer Service & Shipping Representative based at our Taber facility.

This six-month contract position would serve as support and coverage for the Taber Shipping Office. The incumbent will represent the company in a positive manner, handling customers efficiently and effectively as well as helping manage the traffic and dispatch component of the Warehouse Operations.

We are looking for someone who will :

• Ensure that the appointment schedule is maintained to meet all delivery deadlines.
• Scheduling pickups and deliveries.
• Coordinate shipping / receiving to meet customer demand.
• Weigh trucks in and out using the truck scale.
• Communicate with truck drivers in a respectful and professional manner.
• Prepare all logistics related to the delivery of goods by the Lantic truck fleet, while taking into account the Collective Agreement, overtime and cost.
• Prepares necessary documentation (Certificate of Analysis, export / billing documents, etc.).
• Maintain daily reporting and analysis to monitor and anticipate inventory purchases.
• Process credits, returns, and bill out orders as well as receive and process orders, invoicing.
• Maintain control of pending orders, back orders and returns.
• Communicate with all levels within the organization as well as brokers, customs and customers.
• Complete other Duties as assigned.

What you'll need to join the team :

• Education in operations management / logistics / supply chain management / administration or equivalent experience.
• 1-3 years of customer service experience in a manufacturing environment (considered an asset).
• Proficient in computers and computer programs such as Microsoft Office
• Good keyboard and typing skills.
• Ability to handle a high level of correspondence.
• Excellent oral and written communication skills
• Good problem solving and organizational skills.
• Ability to connect and communicate with different personalities.
• Lantic Inc., 5405, 64th Street, Taber, Alberta, Canada

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